Refund policy
Return Policy
We offer a 48-hour return policy, which means you can request a return within 48 hours of receiving your item.
Return Conditions
To be eligible for a return, your item must be in its original condition as received, unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase. The return shipping cost will be borne by the buyer.
How to Request a Return
To start a return, please contact us at tinykitchensupplies@gmail.com to obtain the return address.
If your return request is accepted, we will provide you with the return address along with detailed return instructions. Items sent back to us without prior approval will not be accepted.
If you have any questions about returns, feel free to contact us at tinykitchensupplies@gmail.com.
Damages & Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a solution.
If you are unsure whether a specific item is eligible for return, please contact us.
Additionally, sale items and gift cards are non-returnable and non-exchangeable.
Exchange Policy
If you wish to exchange an item, the fastest way is to return the item you have first. Once the return is accepted, you may place a new order separately.
EU 14-Day Cooling-Off Period
For items shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The return conditions remain the same: the item must be in its original condition, unworn or unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tinykitchensupplies@gmail.com.